1. Advanced Speaking of Business English商務英語高級口語班（上）
（下列話題可根據(jù)客戶需要增減）
Face to face會面
1. Basic skills and techniques for talking to people in business situations在商務環(huán)境下與人交談的基本能力與技巧
Letters, faxes and memos信件、傳真、電子郵件和備忘錄
2. Basic skills and techniques for business correspondence商務聯(lián)絡基本能力與技巧
3. Basic skills and techniques for using the telephone in business使用商務電話的基本能力與技巧
Summaries, notes, reports總結(jié)、筆記、報告
4. Writing reports寫報告
5. Making notes作筆記
6. Summarizing and taking notes of conversations in business總結(jié)歸納商務談話
Working together一起工作
7. Talking about where you work談論工作單位
8. Employment policy勞務政策
9. Company’s activities, organization and history公司活動，組織與歷史
International trade國際貿(mào)易
10. Ordering and supplying goods or services訂貨（服務）與供貨（服務）
11. Answering and making enquiries咨詢與解答
12. Making offers報價
13. Placing and acknowledging orders下定單和認可定單
Money matters貨幣貿(mào)易
14. Methods of payment付款方式
15. Cash flow現(xiàn)金流
16. Invoicing開發(fā)票
18. Dealing with non-payment problems處理未付款問題
Dealing with problems處理問題
19. Complaints and apologizing投訴與道歉
20. Delivery and after-sales problems發(fā)貨與售后問題
